Customer Service Interactive Webinar
In a matter of seconds, clients feel welcomed or unwelcomed based on the way your CSRs and TSRs
interact over the phone. Displaying telephone etiquette is not as easy skill, mostly when clients are
upset and emotional. We all have challenging days. However, every telephone interaction is
remembered and leaves a lasting positive or negative impression. In this program, participants will learn
- Learn 5 CSR behaviors and identify who they are under pressure.
- Understand 6 basic customer needs.
- Learn how to say No in difficult situations.
- Use 6 steps to win over a difficult customer.
- Speak with a confident tone despite the situation.
Contact Nicole to arrange a webinar for your organization.