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  • Nicole Attias

Not out of the woods yet: Changes to customer service due to COVID-19

Customer service has become a hot topic during the COVID-19 pandemic. Businesses have suffered due to the on and off lockdowns for extended periods. This has impacted the way in which business is being transformed. Companies who have not adapted to online transactions have really lost out. Change has been necessary, not a choice, and companies have taken dramatic steps to improve customer service.

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